It can take up to 48 hours to get your order packaged and sent out, and the coffee is always fresh. It is important to us to make sure that your coffee is fresh, and is in the prime window for consumption. We also understand that coffee orders can be urgent, and we do our best to process orders as fast as possible. Usually our processing time is 24 hours or less, but this may vary based on shipping schedules and roasting schedules.
We ship via UPS and USPS Monday - Friday. These carriers also observe most national holidays, so that may affect shipping times.
If you order online, we’ll send you a notification when your order has shipped. If it’s been 48 hours and you still haven’t heard from us, please let us know.
Unfortunately, we are not able to ship coffee internationally. However, this is absolutely something we are working on. If you are an international customer, please feel free to contact us at firstname.lastname@example.org and we will do our best to assist. .
We can’t accept returns on coffee due to its perishable nature. However, we really want you to be happy with your purchase. If you have any issues with your coffee, or if there are errors in your order, please contact us at email@example.com within one week of receiving your order. We’re happy to help you find something you’ll love.
We are happy to replace any items damaged in transit. We typically ask for a photo of the damage to pass along to our shipping partners to track breakage. Additionally, if the box was also damaged, a photo of that can help us get information to our shipping partners. Please let us know the original order number and the best address for the return shipment.
We want you to enjoy your coffee. If there is a problem, please contact us and we will make it right!
All Refunds will be processed and returned to your original form of payment. It can take up to 48 hours for your funds to show in your acct.